Your online Password is designed to protect the privacy of your banking information, but it will only work if you keep it to yourself. If you think your online Password has been compromised, change it immediately online.
When someone poses as a legitimate company to obtain personal data and fraudulently conducts transactions on your existing accounts, this is ONLINE FRAUD. This is often called "phishing" or "pharming" -- the most common methods of online fraud are fraudulent e-mails, websites, and pop-up windows or any combination of these.
Do not walk away from your computer if you are in the middle of a session.
Once you have finished conducting your banking on the Internet, always sign off before visiting other Internet sites.
If anyone else is likely to use your computer, clear your cache or turn off and reinitiate your browser in order to eliminate copies of web pages that have been stored in your hard drive. How you clear your cache will depend on the browser and version you have. This function is generally found in your preferences menu.
Cathay Bank strongly recommends that you use a browser with 128-bit encryption to conduct secure financial transactions over the Internet.
Please do not include sensitive information such as account numbers or other personal information such as Social Security or Tax Identification numbers, driver’s license numbers, etc. in any email sent to us via this link.