Encryption helps protect your private information (e.g., username and password) so that it cannot be intercepted and read by a third party. Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information. When you request information about your accounts, the request is sent encrypted to Cathay Bank. We then decode your request for information and send it back to you in an encrypted format. When you receive it, your information is decoded so only you can read it.
Cathay Bank employs digital certificates to encrypt the connections between your computer or smartphone and our electronic banking system. This is consistent to the best security practices and employs strong encryption algorithms like RSA-2048 bits.
Please do not include sensitive information such as account numbers or other personal information such as Social Security or Tax Identification numbers, driver’s license numbers, etc. in any email sent to us via this link.